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Assistance/Emergencies

What to Do

If you find yourself in serious difficulty and need help, the single number to call for emergencies in Italy is 112, a free number you dial without any area code: the operator will put you in touch with the authority or service that can help you.

For needs limited to specific issues, you can also call the following numbers:

State Police: 113 (accidents, theft, etc.)

Fire Brigade: 115 (fires, weather emergencies)

Urgent and emergency medical service: 118 (must concern health issues)

Pharmacies

Pharmacies follow shop opening hours. In larger cities, you will find some open 24 hours a day. During holidays (such as Sundays) or for night emergencies, pharmacies take turns to stay open: a calendar (displayed outside each pharmacy even when closed) will indicate where the nearest open pharmacy can be found.

Complaints | Disservices

If any problems arise during your stay in Italy, we initially suggest that you contact the accommodation facility, restaurant, shop, etc. to obtain suitable explanations in this regard. If you are not satisfied, you can take action to protect your rights bearing in mind that it is important to collect and keep all documentation and testimony useful for proving alleged non-compliances (photographs and videos where possible, declarations signed by other tourists, invoices for expenses incurred, etc.). If the disservice involved several people, you can present a joint complaint.

Administrative offences

If you receive requests for prices other than those displayed, or because of the lack of prescribed licenses, non-compliance with hygienic-sanitary rules, or refusal to issue a receipt, you can contact the local Municipal Police or other Public Order Authority, even through consumer associations.

Criminal offences

Any thefts, scams or violent acts must be reported to the Carabinieri or the State Police, whose report must be attached to the claim for damages. Pertinent telephone numbers:

Carabinieri: 112

Police: 113

Assistance and Advice

For information, protection, assistance and advice on their rights, tourists can contact Consumer Associations belonging to the National Council of Consumers and Users.

You can also contact the Europe Direct service (n. 00 800 67891011) from anywhere in the European Union or send an email using the form you can download here.

For the resolution of consumer disputes in EU/EEA Member States, it is possible to obtain information about the “European Consumer Centres Network - ECC Net" by consulting the website www.ecc-netitalia.it or www.euroconsumatori.org.

Health Care

Italy guarantees medical assistance to anyone in need of it who goes to a public hospital or similar structures in the area (accident & emergency, outpatient, 24 h doctor service). In such cases, users are not required to make any payment. However, we recommend that you take out travel health insurance before departure to cover any accidents and illnesses not covered by the National Health Service.

Embassies and Consulates

There are embassies representing more than 200 countries in the capital, Rome: you will be able to find out about the cultural initiatives organized by the various States represented in Italy and business opportunities, as well as procedures for working in Italy or obtaining teaching qualification. Consulates can be of great help to tourists who may unfortunately find themselves in difficulty in Italy. They can provide assistance in specific individual and group emergency situations and issue travel documents for return home in the event of theft or loss of identity documents. Countries which have stable and frequent relationships with Italy have consulates in the main Italian cities. Moreover, many Italian cities have honorary consulates that can help tourists and support them in any eventuality.

You can find the Embassy or Consulates of your own country here in Italy here:

https://www.esteri.it/mae/it/servizi/stranieri/rapprstraniere