According to the Italian law Council Directive 90/314/CEE of 13 June 1990 when a tourist purchases an all inclusive trip, he/she needs to be informed on what is exactly included in the package. Brochures and commercial material on the package need to clearly state: the package's cost, the destination, the itinerary and the transportation used to reach the destination, the accommodation type, the meals, the info on passports and visas, the healthcare info, the terms of payment and the cancelling terms.

Council Directive 90/314/EEC

You can point out this inefficiency and all sanitary issues to Carabinieri (calling 112) or to the ``Unità Sanitaria Locale'' (local sanitary office)

No. The owner of the restaurant is only responsible for objects directly given to him in custody or for objects given to him (as coats, hats and umbrellas) in order to be stored in the restaurant's cloakroom.

Further information about the Charter of rights for Tourists can be found on the website www.easy-italia.com in the section "Documents", available in seven languages (English included) and summarizing the essential features of the current regulation pertaining to tourism and travellers' rights.

The Passenger's Bill of Rights is an information brochure on passenger's rights protection in case of poor services such as denied boarding (overbooking), flight cancellation or flight excessive delay, luggage delay/loss/ damage. The document also contains information on safety aircraft maintenance and exploitation measurement systems, air transport sector, general strikes, a section dedicated to general suggestions area and Enac contact details at airports.

Passenger's Bill of Rights:
European Commission:

Every vendor or shopkeeper must issue till receipts with the following entries: net price, taxes, total net price (adding all net prices), total taxes (adding total taxes) and final price. If one of the mentioned entries is not correct, you can contact the local police (Vigili Urbani) .