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Safety

I have just been robbed. Someone has stolen my bag with my passport, my money and my personal belongings. What can I do, where shall I go?

You have to go to the nearest police station where you can report the theft. You will be asked to make a formal statement. Then you have to go to your Embassy where you will be provided with a copy of your documents.

Minister of Foreign Affairs


A dinner bill was charged twice on my credit card during my holiday in Italy. What can I do to get my money back?

You have to contact your bank or the customer service of the company which issued the credit card and report what happened.



I forgot my rucksack on the train with my passport and my flight ticket inside it. Is it possible to recover it?

You can report the loss at the railroad police box, generally located inside the station, or at the nearest police office. You can apply to your Embassy in order to get a copy of your passport and you can receive information about the possibility of the ticket reissue by contacting the air company. In order to get back the lost baggage you can apply to the Comune (town council) where the train ends its journey.

Trenitalia (National Railway Company)
Minister of Foreign Affairs


I was on the beach and an unlicensed street vendor sold me a pair of fake sunglasses and I was fined. Am I liable to be fined?

Yes. The law n. 35/2005 (known as the Decree on competitiveness converted into Law n. 80 - 14/5/2005 and subsequent amendments) imposes fines up to 10.000,00 euros for the purchase of counterfeit products. Foreign tourists might not be aware of committing a crime, but Italy has very strict regulations on the subject. Therefore, in order to avoid paying heavy fines, they should abstain from buying fake goods.

European Commission (available in English, French and German


During an excursion I lost my wallet with some money and credit cards inside. Who should I apply to in order to block my credit card? How can I get emergency cash?

It is necessary to call the toll-free numbers of the companies managing cash machines circuits, or you may as well call your bank if you don't know the toll-free number. Then you have to go to the nearest police station and report the loss. In order to get emergency cash you have to apply to the society that issued the credit card. It will provide you with information about the service required.



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