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Hotel and tourist facilities

Can a hotel or accommodation facility manager give hospitality to a person lacking a personal ID document?

No. Hotel or accommodation facility managers (except mountain shelters and other accommodation facilities of Italy's autonomous regions) can only give hospitality to E.U. citizens owning a personal ID (non E.U. citizens need to show their passport). Identification photographs must be clear.



I bought an all-inclusive trip at a travel agency but I cannot make the trip anymore. Can I hand the trip over to a friend?

Yes. You can hand the trip over to a person who has the appropriate requirements. Also, you have to write to the travel agency explaining that you cannot leave any longer and informing them of the handing over of your trip to another person (including this person's personal information). You have to follow this procedure at least 4 days before the departure date.

Charter of the Tourist Rights


Can you give me some information on good hotels in Rome?

You can browse the appropriate section dedicated to hospitality (``Where to sleep'') on the official website of the city of Rome or you can contact +39 060608.

The Official Tourist website for Rome
60608


I would like to have information on Italian accommodation facilities that accept animals.

You can visit ``Turisti a 4 zampe'', the website of the official Ministry of Tourism specifically dedicated to animals & tourism containing a list of all accommodation facilities that accept animals.

Turisti a 4 zampe'


Someone stole my watch from my hotel room but the hotel manager says he is not responsible for this robbery. Is this acceptable?

The hotel manager is forced to refund any stolen objects (if stolen from your room) only if you immediately inform him/her of the robbery.

Also, you can obtain a refund up to 100 times the daily cost of your room. Example: if the object you have been stolen is worth 9000 euros but your room costs 80 euros per night,

the hotel manager can refund you only 8000 euros (80 times 100).

Charter of rights for Tourists