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Retail Shops

These guidelines apply to the retail sector.

▪ Adequate information on prevention measures must be displayed.

▪ Body temperature may be measured, especially in supermarkets and shopping malls and access denied to those with temperatures of over 37.5°C.

▪ Access rules must be drawn up on the basis of individual shop type in order to avoid the presence of large numbers of people and ensure distances of at least one metre between clients.

▪ Hand cleansing systems using hydro-alcohol solutions must be easy to access and frequent use of these by clients encouraged.

▪ In the event of independent purchases and product handling by clients, hand disinfecting must be made obligatory. Alternatively single use gloves must be made obligatory.

▪ Clients must wear masks as must staff on all occasions in which interaction with clients is involved.

▪ Sales staff must clean their hands regularly with hydro-alcohol solutions (before and after each client service).

▪ Common-use areas must be cleaned and disinfected on a daily basis.

▪ Internal spaces must be aired frequently. As regards air conditioning, where technically possible all air circulation must be totally excluded. Where this is not technically possible natural air circulation measures must be reinforced and air filters cleaned when the air conditioning is switched off, to maintain adequate filtering/removal standards in line with Istituto Superiore di Sanità document technical guidelines.

▪ Cash desks must be equipped with physical barriers (e.g. screens). In the absence of these staff must wear masks and have hand cleansing gel available. Electronic payment methods must, in any case, be encouraged.