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Accommodation and Short Stays

These indications apply to hotels and other accommodation facilities, to agritourism accommodations, to short-term rentals, to open air tourist accommodation facilities, to alpine huts and refuges and to youth hostels. These indications must also be integrated, according to the specific context, with those relating to catering services, beach resorts, swimming pools, gyms, spas and wellness centres.

GENERAL GUIDELINES

These guidelines apply to hotels, complementary accommodation facilities (e.g. non-hotel, short stay) and farm holiday hotel accommodation.

▪    Suitable information on prevention measures must be displayed, understandable also by foreign clients, with appropriate signs and information panels and via audio and video systems. Also, the staff should monitor and promote the compliance with the prevention measures by encouraging visitors to take responsibility for this.

▪    Body temperature can be measured and access denied to those with temperatures of over 37.5°C.

▪    Interpersonal distances of at least one metre are obligatory in shared use areas. This must thus be facilitated via the use of differentiated trajectories within buildings, especially entrances and exits. To this end, information points and/or space indications (such as stickers on floors, balls, ribbons, etc.) are recommended.

▪    Interpersonal distancing does not apply to members of the same family or cohabiting group nor to people staying in the same room nor to people not covered by current interpersonal distancing regulations with this latter being the personal responsibility of those involved.

▪    Reception and cash desks must be equipped with physical barriers (e.g. screens). In the absence of these staff must wear masks and have hand cleansing gel available on all occasions involving contact with users. In any case electronic payment and online booking management is to be encouraged with automatic check in and check out where possible.

▪    Keep the list of the guests for a 14 days period: this obligation is considered fulfilled with the notification of the guests to the public security authority. In case the guests use accessory services (e.g. swimming pool, restaurant, spa, etc.) it is not necessary to repeat the registration.

▪    Reception staff must clean their work surfaces and the equipment used at the end of every shift.

▪    Guests must use masks at all times in closed common use areas. In open air common-use areas masks must be worn when interpersonal distances of at least one metre cannot be respected and staff must wear masks at all times when in proximity to clients and when interpersonal distances of at least one metre cannot be ensured.

▪    Availability and access to hand cleansing systems must be ensured with hydro-alcohol solutions at multiple locations, encouraging frequent client and staff use. Magazines and info material for multiple use must be removed.

▪    All objects supplied to guests must be disinfected prior to being handed over to guests.

▪    Use of lifts must allow interpersonal distances to be respected, with masks, with exceptions applying in the case of family members, those cohabiting and people occupying the same room and as regards those to whom interpersonal distancing regulations do not apply with this latter being the personal responsibility of those involved.

▪    All spaces must be frequently cleaned and disinfected with special attention being paid to common use areas and frequently touched surfaces handrails, light switches, lift buttons, door and window handles, etc.).

▪    Internal spaces must be aired frequently. As regards air conditioning, where technically possible all air circulation must be totally excluded. Where this is not technically possible natural air circulation measures must be reinforced and air filters cleaned when the air conditioning is switched off, to maintain adequate filtering/removal standards in line with Istituto Superiore di Sanità document technical guidelines.

▪    The measures set out in this info sheet must be applied as appropriate. It is recommended that spaces, furnishings and linen, where supplied, be cleaned and disinfected at each client changeover.

▪    The restaurant services information sheet applies to food provision services.

▪    Restrict the access to highly hot-humid environments (e.g. Turkish bath) and sauna. Access to these facilities will only be allowed if they are included as a service in the guest rooms, or by booking with exclusive use, provided that ventilation, cleaning and disinfection are guaranteed before any further use.


OPEN AIR TOURIST FACILITIES

▪    Guests must use masks at all times in closed common use areas. (e.g. shops, common use spaces and toilets) and in any case when the interpersonal distance of at least one metre (with the exception of family members and those sharing sleeping accommodation) cannot be observed. Masks are not compulsory during physical exercise.

▪    Guests’ mobile accommodation (e.g. tents, caravans and campers) must be positioned inside delimited pitches, to ensure to observe interpersonal distancing from the other visitor groups. The distance must be not less than three metres between the entrances to the units, if these face one another. A distance of at least 1.5 metres must also be kept in the event of the use of accessories or amenities (e.g. tables, chairs, sunbeds, deck chairs).

▪    The guests who occupy the pitch must be encouraged to clean and disinfect external as well as internal furnishings.

▪    Public toilets must be cleaned at least twice a day given the specific features of these facilities. In the event of a greater guest turnout, specifically in case the guests occupy more than 70% of the pitches without on-site toilets (excluding mobile homes, bungalows and pitches with private toilets) the cleaning and disinfection will have to be carried out at least 3 times a day.

▪    In case of interventions by maintenance technicians and staff in the apartments, in the presence of guests, the social distancing of at least one meter will have to be ensured.


ALPINE HUTS AND REFUGES

▪    Where possible, the refuge’s outdoor spaces must be demarcated allowing regulated access. Where tables and benches are present an information panel must be set up to highlight the health norms and the safety distances; also paths making it possible to avoid direct contact between people have to be set up.

▪    A dispenser containing hand cleanser must be placed at the entrance to this area.

▪    The manager must invite guests to observe the social distance of at least 1 meter and to use personal devices, such as masks, within the area. The distancing is not applied to families, cohabitants, people who share the same room and to people who according to the current provisions are not subject to interpersonal distancing (this last aspect pertains to individual responsibility).

▪    Single-use tablecloths and disinfecting tables and chairs before the client changeover are compulsory.

▪    Only table service or take away is carried out.

▪    Part of the external seating areas is set aside for reserved guests.

▪    In external areas, where a special area for picnicking has been set aside, it has to be regulated with limited access. Where possible, outside areas should be equipped with gazebos, umbrellas and canopies, limiting excessive pressure at the entrance of the refuge.

Inside refuges


▪    Entrance to the refuge is regulated based on the number of people expected, and it can be accessed only using the safety devices established (mask).

▪    Counter service is not allowed, only table service or take away service.

▪    Where possible, paths to avoid direct contact between people should be identified inside the refuge.

▪    Overnight stays and meals should be booked, and lists of guests must be kept for at least 14 days.

Access to internal mountain hut areas

▪    Movement between rooms can occur only observing the safety measures. Visitors cannot move across the sleeping area of the refuge wearing their boots: they must wear their own slippers.

▪    In case all the seats of the refuge's dining area, complying with the safety distance, are taken up, the manager has to place an information board at the entrance to block the access.

▪    Thorough cleaning and disinfection will be performed at least 2 times a day. Particular attention will be paid to the cleaning and disinfection of shared toilets, showers and washbasins. In any case, cleaning and disinfection kits must be delivered or made available to customers for autonomous use prior to the use of the service.

Bedrooms

▪    A disinfecting gel dispenser must be placed at the entrance to each room.

▪    Beds must include mattresses with mattress covers in washable material and a disposable set made up of single use mattress cover and pillow case, or sheets in a material that is washable at 90°C. Personal sleeping bags are, in any case, mandatory.
In any case, the use of a personal sleeping bag remains mandatory.

▪    Where single use sheets are used, these must be additional to single use mattress and pillow covers.

▪    In rooms with beds intended for mixed use, meaning for guests who have to observe the interpersonal distancing, specific and more precautionary measures must be taken: guaranteeing interpersonal distancing of at least one meter, with a 1.5 meter distance between beds.

YOUTH HOSTELS

▪    Where possible, the hostel’s outdoor spaces must be demarcated allowing for regulated access. Where tables and benches are present an information panel must be set up to highlight the health norms and safety distances, and paths making it possible to avoid direct contact among people have to be set up.

▪    A dispenser containing hand cleanser must be placed at the entrance of the area.

▪    In external areas, where a special area for picnicking has been set aside, it has to be regulated with limited access. Where possible, outside areas should be equipped with gazebos, umbrellas and canopies, limiting excessive pressure at the entrance of the hostel.

Hostel reception

▪    Overnight stays and meals should be granted only through compulsory booking; the registration of the guests should be kept for at least 14 days.

Access to common services/areas

▪    Moving around the hostel rooms is allowed only using the safety devices. It is forbidden for guests to move in the sleeping area their own shoes: they must wear their own slippers.

▪    In case all the seats of the hostel's dining area, complying with the safety distance, are taken up, the manager has to place an information board at the entrance to block the access.

▪    To access the facility's toilets and showers, which must be cleaned several times a day, it is necessary to make hand hygiene products available.

▪    The common facilities (bathrooms, toilets, showers, sinks, sinks), where present, must be managed to make the interpersonal distancing of at least one meter possible, and to avoid gatherings.

▪    Thorough cleaning and disinfection will be performed at least 2 times a day. Particular attention will be paid to the cleaning and disinfection of shared toilets, showers and washbasins. In any case, cleaning and disinfection kits must be delivered or made available to customers for autonomous use prior to the use of the service.

Bedrooms

▪    At the entrance of each room for mixed use and without toilets, a disinfectant gel dispenser must be provided.

▪    Beds must include mattresses with mattress covers in washable material and a disposable set made up of single use mattress cover and pillow case or in material washable at 90°C. Personal sleeping bags are, in any case, mandatory.

▪    Where single use sheets are used, these must be additional to the single use mattress and pillow covers.

▪    In rooms with beds intended for mixed use, meaning for guests who have to observe the interpersonal distancing, specific and more precautionary measures must be taken: guaranteeing interpersonal distancing of at least one meter, with a 1.5 meter distance between beds.

SHORT RENTALS

▪    In addition to compliance with the general indications, it is recommended, when the guests change, to carefully clean and disinfect rooms, furnishings, utensils and, where provided, sheets. In addition, to protect any people residing or staying in the same building where the short-term rental activity takes place, the accurate cleaning and disinfection of common areas must also be guaranteed (e.g. elevators, entrance halls, stairs, doors, etc.).